Apis successfully delivered a Service Delivery Model for the Integrated Carer Support Service and working with the Department, secured funding and support from the Government for the implementation of the ICSS.

Discovery activities informed our design concepts of the future system (referred to as the Integrated Carer Support Service or ICSS), including a literature review (one of the largest and most comprehensive reviews of its kind – spanning international research across the health, education and aged care domains) and a national survey of more than 1,300 carers.

We undertook an 18-month co-design process with a Ministerially appointed expert reference group and more than 150 carers, subject matter experts, services providers and peak bodies, that resulted in the development of the Service Concept and Service Delivery Model for the future Integrated Carer Support Service.

Apis was engaged to work with the Department of Health to design the concept for a new online mental health portal that would give Australian consumers and carers the tools and information they need to successfully navigate the digital mental health system, and make informed choices about their care.

Apis delivered a design concept for the new online mental health portal that was universally endorsed by its end-users, service providers and subject matter experts. Through an Agile development methodology, we subsequently oversaw the translation of this concept into the Head to Health website; a website that is quickly gaining traction with its target audience.

Since the release of the Productivity Commission’s Caring for Older Australians report in 2011, the aged care sector has undergone significant reform to help older Australians access the aged care services they need. Apis has been at the forefront of assisting the Department of Health in navigating these changes and continues to offer support across all areas of a project lifecycle as part of a new wave of exciting changes included in the most recent Budget as part of the More Choices for a Longer Life package.

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